Frequent Asked Questions (FAQs)

Clear answers about services, pricing, scheduling, and quality standards.

Getting Started

What areas do you serve?
We proudly serve Fort Bend County. Contact us to confirm if we cover your location.

What services do you offer? Residential cleaning (standard and deep) and move‑in/move‑out cleaning. Service is tailored to your home and priorities.

How do I request a quote or book service?
Email contact@salcidocleaningsolutions.com We’ll confirm your scope, provide a clear estimate, and schedule your preferred date/time.

Pricing & Quotes

How is pricing determined?
Pricing is based on service type (standard, deep, move‑in/move‑out), home size, number of rooms/baths, and any special requests (e.g., inside appliances, inside cabinets).

Can you quote without a walk‑through?
Yes. Estimates can be provided based on details and photos. A walk‑through improves accuracy for heavy‑condition cleans.

Do you offer flat‑rate or hourly?We provide transparent estimates tailored to your scope. We’ll confirm the structure (flat‑rate or hourly) during the quote.

Preparation

How should I prepare my home?

Please tidy personal items and clear surfaces you want cleaned. Let us know any priorities, sensitive areas, or product preferences.

Do I need to be home?

No. Many clients provide key/lockbox/door code access. We follow secure key‑handling protocols and can text/email status updates.

Products & Equipment

Do you bring supplies and equipment?Yes. We bring professional cleaning products and tools.

Do you offer eco‑friendly options?
Yes—eco‑friendly products are available "upon request". Please mention this during booking.

Access & Security

How do you handle keys and access codes?
We use secure, documented protocols. Access details are stored and used only for scheduled service.

Are you insured and bonded?
Yes—our team is certified, insured, and bonded.

Do I need to be home?

No—just provide access instructions (lockbox, keypad, concierge).

Pets

Do you work in homes with pets?
Yes. Please let us know about pets, any access rules, and if they will be secured during the appointment.

Are your products pet‑safe?
We follow safe product practices and can use eco‑friendly options on request. Share any sensitivities in advance.

Exclusions & Special Requests

Are there tasks you don’t perform?

For safety and insurance reasons, we don’t perform hazardous cleaning, heavy lifting, high ladder work beyond safe reach, or repairs. If you have a special request, ask—we’ll confirm feasibility and quote accordingly.

Do you clean exterior windows or garages?
These items can be discussed and quoted separately, if available.

Billing & Payment

What payment methods do you accept? We accept cash and check for now.

Do you require a deposit?

Some larger jobs may require a deposit. We’ll specify this in your estimate.

Rescheduling & Cancellations

Is there a cancellation fee?

If applicable, we’ll outline any fees or minimum notice requirements in your estimate and booking confirmation.

How do I reschedule or cancel?
Contact us by phone or email. Please provide as much notice as possible so we can adjust the schedule.

Quality & Satisfaction

Do you guarantee your work?

Yes. We offer a 48‑hour satisfaction commitment. If something needs attention, contact us within 48 hours and we’ll address it promptly.

Do you perform a walkthrough?
We confirm priorities at the start and provide a recap after service. If you’re not home, we can share notes/photos on request.

Residential & Deep Cleaning

What’s the difference between standard and deep cleaning? Standard cleaning covers routine surfaces and high‑touch areas. Deep cleaning targets built‑up grime, detail work, and areas that need extra time (e.g., baseboards, backsplash, shower detail).

How often should I schedule recurring service? Weekly, bi‑weekly, or monthly based on your household’s needs. We’ll help you choose a cadence.

Move‑In/Move‑Out Cleaning

What’s included in move‑in/move‑out cleaning?

A thorough clean of kitchens, bathrooms, living areas, and bedrooms. Optional add‑ons (quoted separately) include inside appliances, inside cabinets/drawers, interior windows, and baseboard detailing.

Do you clean empty homes and rentals?
Yes. We also support landlords, property managers, and realtors—just share your checklist if you have one.

After Your Service

How do I provide feedback?

Reply to your service recap email or call us—feedback helps us maintain consistent results.

Can I request the same team each visit?
We do our best to provide continuity. Scheduling and availability may impact assignment, but we document preferences.